You can erase your account and everything it holds yourself, from the app, without asking anyone. Here is how, and exactly what it erases.
Step by step
From the app
- Open Settings (the gear, at the bottom of the screen).
- Go to Profile.
- At the very bottom, choose Permanently delete my account.
- Confirm with your password. It is immediate and irreversible.
What goes
Erased immediately
- Your account and your email address.
- All your saved places and your lists.
- Your analysis counters and the related usage history.
What stays
Kept, and why
If you have been a subscriber, accounting records are kept for as long as the law requires (10 years in France). They contain neither your places nor your lists.
Errors and processing times, kept as long as the account exists, then erased automatically.
They stay attached to an account that has become anonymous, for analysis accounting. They no longer carry your email address or your first name.
A share link you sent keeps opening for the person who received it: it does not go dark because you leave. The page it opens shows the place and the posts, never your identity — it never showed it.
Unreadable, it cannot be used to recover your address. It exists so that free analyses are not handed out again to an account that was deleted and then recreated.
Careful
Deleting the account does not cancel your subscription
The subscription belongs to the store, not to us. If you delete your account without having cancelled it, you will keep being charged. Cancel it first:
- App Store: Settings › your name › Subscriptions › Sokka › Cancel.
- Google Play: Play Store › Subscriptions › Sokka › Cancel.
Without access to the app
Requesting it by email
If you can no longer sign in, write through the help page from the account’s email address, with “account deletion” as the subject. The request is handled within one month, in accordance with the GDPR.